Question 1

1. What are the rental requirements?

Accepted Answer

Be over 26 years old, and have an A or A2 driving license, both more than four years old. The international license will also be valid.

Valid ID/Passport.

Credit card for the temporary deposit of €1,200

Question 2

2. In what ways can I pay?

Accepted Answer

You have several payment options available:

- Debit/Credit Card 
- Bank transfer
- Cash (only for the last 70%)

Question 3

3. Can I cancel my reservation?

Accepted Answer

Yes, as long as 20 days notice is given. 
You can also transfer your reservation to another date, without any penalty, as long as you notify us more than 7 days in advance. Except (ver 6.)
30% will not be refunded in all other cases.

Question 4

4. If a trip is cancelled, do I get my money back?

Accepted Answer

If the Organizer cancels a trip for any reason, including Covid-19 restrictions, another trip will be offered on a different date, or a refund of all funds paid

Question 5

5. Can I transfer the reservation to a friend?

Accepted Answer

If for whatever reason, you cannot come, you can transfer your reservation to another person.

Question 6

6. And if it rains?

Accepted Answer

When the probability of rain (Aemet Source) is greater than 50%, the date modification is allowed 3 days in advance.

Question 7

7. Can I pick up or return the motorcycle in another city?

Accepted Answer

Yes. Currently we only have an office in Tudela, but it is possible to arrange delivery or collection in any other city in Spain. Ask us about the cost of this service.

Question 8

8. Can I leave my luggage at your place while I enjoy the trip?

Accepted Answer

Yes, for your convenience you can leave your bags at our premises.

Question 9

9. What equipment does it include, and what is optional?

Accepted Answer

All motorcycles have TOP Case Vario BMW and USB charger.

Depending on availability, the motorcycle will be equipped with; BMW Vario Side Cases. 
There is also the option of Ohlins suspensions and 100% Off-road tires.

Question 10

10. What clothes do I need to bring?

Accepted Answer

We will advise you according to the time of year. It is also always recommended waterproof clothing and spare gloves.

On all routes it is mandatory: Helmet, gloves, protective clothing for motorcycle use, boots and wetsuit

Question 11

11. Is gasoline included in the rental price?

Accepted Answer

No. The motorcycle is delivered with a full tank and must be returned in the same way.

Question 12

12. What type of insurance do motorcycles have?

Accepted Answer

The motorbikes are covered with fully comprehensive insurance with an excess of €1,200. That is, in case of damage, your liability is limited to this amount.

Question 13

13. Do I have to deposit a deposit?

Accepted Answer

Yes, a deposit of €1,200 will be deposited, which corresponds to the amount of the insurance excess. At the time of the return of the motorcycle, the deposit will be returned.

If the motorcycle has suffered any damage, the deposit will be withheld until the estimate for the repair is received, at which time we will refund the difference

Question 14

14. What happens if the damage was not caused by me?

Accepted Answer

During the delivery of the motorcycle, a joint inspection of existing scratches will be made. All new damages that appear will be considered the responsibility of the client.

In the event that the damage is caused by a third party, you will have to make a friendly report, but the deposit will remain withheld until the insurance company confirms that the report is correct.

Question 15

15. Can another person drive the motorcycle that I rent?

Accepted Answer

Yes, but it will have to appear in the rental agreement as an additional driver. In any case, you will be responsible for possible damages.

Question 16

16. Can someone else pick up my motorcycle?

Accepted Answer

No, since you must sign the contract.

Question 17

17. Can another person return my motorcycle?

Accepted Answer

No, as a general rule.

Question 18

18. If we rent different motorcycles among a group of friends, can we exchange them?

Accepted Answer

Yes, as long as you all appear as additional drivers in each contract, with the contract holder being solely responsible for possible damages.

Question 19

19. Can I take the motorcycle outside of Spain?

Accepted Answer

Our current insurance has full coverage only in national territory.
In the rest of the European Union it only covers civil liability towards third parties.
Under no circumstances can our motorcycles cross into Africa. Ask us for other options.

Question 20

20. Can I ride the motorcycle off paved public roads?

Accepted Answer

Yes, as long as the Off-road rental is contracted. In no case is it allowed to perform Enduro, or participate in tests or private circuits (whether asphalt or Off-road).

Question 21

21. What happens if I am late in returning the motorcycle?

Accepted Answer

There is a penalty clause of €20/hour in case of delay in the return, but notifying us in advance you can modify the delivery time.

Question 22

22. What happens if I have a puncture or a breakdown?

Accepted Answer

We have insurance with roadside assistance. In addition, you will have our own assistance whenever necessary.

Question 23

23. What happens if I lose the key?

Accepted Answer

We have a second key, which can be collected in our ship to continue the route. Although the loss of the first key entails a cost of €70.

Question 24

24. Can I give away a rental?

Accepted Answer

Yes, you can contract our gift voucher, valid for one year to use it, with the possibility of extending the deadline.

Preguntas frecuentes